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Apple’s expected Virtual Shopping Assistant has begun to appear for some iPhone users, offering to answer questions about products or check on orders, although it won’t do much about the rising prices.

iPhone screen showing Apple virtual shopping assistant chat, with text inviting users to ask about Apple products, orders, connecting with a specialist, and using suggested prompts on a dark background
How the new Virtual Shopping Assistant looks in the Apple Store app – image credit: ShrimpApplePro.

Apple has begun to get a reputation for leaking information in code references, but in July 2026 it did so in a public policy document. An unknown feature called the Virtual Shopping Assistant was described in a privacy statement, but now being spotted in use.

It’s far from a wide rollout as yet, with no AppleInsider staffers having it. Leaker ShrimpApplePro, however, has shown it off in a screenshot which includes the label “Early Preview.”

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