Apple is testing a new Genius Bar tool called Live Notes that transcribes and summarizes conversations with a customer, but employees are worried about how the tool might be used against them.
Genius Bar employees may gain a new AI assistant
Artificial intelligence has become a buzzword throughout the tech industry from both the consumer and employee perspective. Employees of any kind at many companies have had to contend with mandatory AI tool use forced on them by the employer.
So far, reports haven’t indicated Apple taking such a hardline route to AI tool use. However, the “Power On” newsletter from Bloomberg shares that Apple is testing a new tool called Live Notes for use in the Genius Bar.